This Privacy Notice for Arbind Digital Solutions ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://chativo.in, use Chativo WhatsApp CRM, or engage with us in other related ways, including any marketing or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@chativo.in.
Summary of Key Points
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we collect any information from third parties? We do not collect any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
- How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information.
- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
Table of Contents
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
- HOW DO WE HANDLE YOUR SOCIAL LOGINS?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- WHATSAPP / META PLATFORM DATA
- SUB-PROCESSORS
- DPDP ACT 2023 GRIEVANCE OFFICER
- DATA RETENTION FOR AI FEATURES
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. What Information Do We Collect?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information we collect may include: names, phone numbers, email addresses, usernames, passwords, and contact preferences.
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Razorpay. You may find their privacy notice at razorpay.com/privacy-policy.
Social Media Login Data
We may provide you with the option to register with us using your existing social media account details, like your Facebook or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in section 6 below.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This includes device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.
- Log and Usage Data — Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
- Device Data — We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
- Location Data — We collect location data such as information about your device's location, which can be either precise or imprecise based on your device settings.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries/offer support to users.
- To send administrative information to you.
- To comply with our legal obligations.
3. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.
| Category | Service |
|---|---|
| Allow Users to Connect to Their Third-Party Accounts | Facebook / Meta (WhatsApp Embedded Signup) |
| Cloud Computing Services | Contabo GmbH and Cloudflare Inc. |
| Communicate and Chat with Users | Zoho ZeptoMail (transactional email) |
| Invoice and Billing | Razorpay |
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
5. Do We Offer Artificial Intelligence-Based Products?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. Our AI Products are designed for the following functions:
- AI automation
- Text analysis
How We Process Your Data Using AI
Chativo allows users to connect their own third-party AI provider API keys (such as OpenAI, Anthropic, or others via OpenRouter). Chativo does not maintain its own AI provider relationship. AI automation responses and knowledge base content are stored on our servers as described in Section 15.
How to Opt Out. To opt out of AI data processing, contact us using the contact information provided in this policy.
6. How Do We Handle Your Social Logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture. We will use the information we receive only for the purposes that are described in this Privacy Notice. We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We retain personal information for as long as the user has an active account with us, and for no longer than 90 days after account termination, except where longer retention is required by law (for example, financial records are retained for 7 years as required under Indian tax law).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do We Collect Information from Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@chativo.in.
10. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided in section 17 below.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at privacy@chativo.in.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. WhatsApp / Meta Platform Data
We integrate with Meta's WhatsApp Business API. Data received from Meta ("Platform Data") including WhatsApp phone numbers, contact names, and message metadata is used solely to provide the Chativo CRM service. This data is not sold, used for advertising, or shared beyond the processors listed in this policy.
Users may request deletion of their Platform Data by contacting us at privacy@chativo.in. For data deletion requests see our Data Deletion page.
13. Sub-Processors
We use the following sub-processors to operate our service:
- Contabo GmbH, Germany (hosting/infrastructure)
- Cloudflare Inc., USA (CDN/proxy)
- Razorpay India Ltd. (payments)
- Zoho Corporation Pvt. Ltd. / ZeptoMail (transactional email)
14. DPDP Act 2023 Grievance Officer
In accordance with the Digital Personal Data Protection Act 2023 (India), users may contact our Grievance Officer for any data-related concerns:
15. Data Retention for AI Features
AI automation responses and knowledge base content uploaded by users are stored on our servers for the duration of the account. Users may request deletion of this data by contacting us at privacy@chativo.in.
16. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
17. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at privacy@chativo.in or contact us by post at:
Chativo by Arbind Digital Solutions
Sankar Nagar, Byland A2
Guwahati, Assam 781034, India
Privacy email: privacy@chativo.in
Website: https://chativo.in
Data deletion: chativo.in/data-deletion
18. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at privacy@chativo.in.